User Instructions

Printable version of User Instructions:

TVI-User-Instructions-for-Desktop-and-Laptop-Computers

TVI-User-Instructions-for-Mobile-Devices

Basic Setup for Use on a Computer

Document Storage
  • Create a folder on your computer to store the Course documents you will download.   Go to your Desktop and create a folder “TVI Courses”. Create a subfolder for each Course in which you are enrolled. The names of your Courses can be found on your Dashboard page in the “My Courses” section.
Recommended Browsers
  • Use Chrome, Firefox, IE, or Safari.  We do not recommend Edge at this time.
Browser Settings
  • Make sure pop-ups and cookies are enabled on your browser.

 

Basic Setup for Use on a Mobile Device

Document Storage
  • IMPORTANT!  All Courses require you to download and print course documents. You must have apps installed on your device to manage files and view PDF, Word, and Excel documents, as well as a printing app. You may instead download and print the documents on a computer, and then view the Course on your mobile device. Create a folder “TVI Courses” on your device or computer to store the Course documents that you will download. Create a subfolder for each Course in which you are enrolled.  The names of your Courses can be found on your Dashboard page in the “My Courses” section.
Recommended Browsers
  • Use Chrome or Safari for best performance on a mobile device.
Device Settings
  • Make sure pop-ups and cookies are enabled on your browser. Adjust your screen timeout settings to at least 30 minutes.

Navigate a Course on a Computer

Select Course

There are two ways to get to your Courses:

  1. Navigation > My Courses > expand lists by clicking on arrows, click on Course name.
  2. My Courses, click on Course name.
Course Home Page
  • Read the instructions.
  • Print the Instructional Handout.
  • Download/print other Course Materials and save them in your Course subfolder.
  • After you have viewed/printed/downloaded the documents, you may check the small box to the right of the document name to indicate completion. This is optional and for your convenience.
Start a Module
  • Scroll down and click on the Module name beside the gold box icon to start the Module.
  • Click “Enter” on the next screen. This will start the Course Player in a new window.
  • If the Module does not automatically open in a new window, click “Open Player”.
  • To increase screen size, click on the square “full screen” icon in the upper right of the new window to view in full screen mode.
Navigating a Module
  • Go through the Module by clicking on “Next” at the end of each slide.
  • You may navigate backward but not forward through the Module using the menu on the left.
  • When the Module is done, or to exit early, click on the word “Exit” in the upper right.
  • You will return to the Course Player launch window. Close the browser tab to finish exiting.
  • You will be returned to the Course Home Page.
  • The box to the right of the Module will display a checkmark to indicate that you have completed the Module. There may be a slight delay before the box is checked.
  • From the Course Home Page, you can start the next Module, or use the Navigation area to navigate to another Course, or return to the Dashboard.

 

Completing a Course
  • After you have completed all the requirements of a Course, you will earn a Badge and be able to download and print a Course Completion Certificate.
  • After you have downloaded your Certificate, the completion box will display a checkmark.
How to Exit Early and Later Resume a Module
  • At any time while you are viewing a Module (note Tip below) you may exit the Module by clicking the word “Exit” in the upper right of the Module screen, and then closing the browser tab on the Course Player launch window.
  • When you are ready to resume, navigate to the Course Home Page and click on the name of the unfinished Module.
  • You will be asked if you want to resume where you left off.
  • If you answer “yes” you will be taken to the last screen that you viewed.
  • If you answer “no” you will start the Module over again from the beginning. Answering “no” is suggested if it has been several days since you initially started the Module.
  • TIP: Do not exit early when in the middle of an interactive slide that requires clicking “Next” to view information about different items shown on the same slide. When resuming, you will have to start from the beginning of that slide and view each item again. You will not be able to advance to the next slide until you have viewed all items during the same session. If you get stuck, use the “Prev” button to get to the beginning of the slide, and then use “Next” to advance through the slide.

Navigate a Course on a Mobile Device

Select Course

There are two ways to get to your Courses:

  1. Navigation > My Courses > expand lists by tapping the arrows, tap on Course name.
  2. My Courses, tap Course name.
Course Home Page
  • Read the instructions.
  • Print the Instructional Handout.
  • Download/print other Course Materials and save them in your Course subfolder.
  • After you have viewed/printed/downloaded the documents, you may check the small box to the right of the document name to indicate completion. This is optional and for your convenience.
Start a Module
  • Scroll down and tap on the Module name beside the gold box icon to start the Module.
  • Tap “Enter” on the next screen. This will start the Course Player in a new window.
  • If the Course Player does not automatically open in a new window, tap “Open Player”.
  • Tap the Play icon.
  • Rotate your device to landscape view.
  • If necessary, scroll up to display the course in full screen mode to access the “next” and “previous” arrows.
Navigating a Module
  • View the Module by tapping the arrows to move to the Next or Previous screens.
  • Tap the check mark to enter an answer to a quiz.
  • Tap the Menu icon to quickly navigate to any previously viewed screens.
  • When the Module is done, or to exit early, tap the Menu icon and then “Exit”. If your device appears to freeze after tapping “Exit”, use the device’s back button.
  • You will return to the Course Player launch window. Close the browser tab to finish exiting.
  • You will be returned to the Course Home Page.
  • The box to the right of the Module will display a checkmark to indicate that you have completed the Module. There may be a slight delay before the box is checked.
  • From the Course Home Page, you can start the next Module, or use the Navigation area to navigate to another Course, or return to the Dashboard.

 

Completing a Course
  • After you have completed all the requirements of a Course, you will earn a Badge and be able to download and print a Course Completion Certificate.
  • After you have downloaded your Certificate, the completion box will display a checkmark.
How to Exit Early and Later Resume a Module
  • At any time while you are viewing a Module (note Tip below) you may exit the Module by tapping the Menu icon and selecting “Exit”, and then closing the browser tab on the Course Player launch window. If your device appears to freeze after tapping “Exit”, use the device’s back button to return to the Course Home Page.
  • When you are ready to resume, navigate to the Course Home Page and tap on the name of the unfinished Module.
  • You will be asked if you want to Continue or Restart where you left off.
  • “Continue” will take you to the last screen that you viewed.
  • “Restart” will start the Module over again from the beginning. Restart is suggested if it has been several days since you first started the Module.
  • TIP: Do not exit early when in the middle of an interactive slide that requires tapping the “Next” arrow to view information about different items shown on the same slide. When resuming, you will have to start from the beginning of that slide and view each item again. You will not be able to advance to the next slide until you have viewed all items during the same session. If you get stuck, use the “back” arrow to get to the beginning of the slide, and then use the “next” arrow to advance through the slide.